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How do I track my 1mg order?

1mg works extensively with large logistics firms like Ecom Express, BluedartDelhivery and more courier companies to deliver items. You can easily track your 1mg order delivery status by following the steps. 


1. Locate the package tracking number

After placing an order you will receive the confirmation email to your email inbox instantly. Please check your Order Confirmation Email or log in to your 1mg account and look at your Order History to find your tracking number.

2. In the search box above, enter your 1mg tracking number.

3. Search and select a courier

4. Click the "track" button right away to get your delivery status information. 


How long does 1mg delivery take?

You can have items picked up, packed, and delivered within 24 hours, 4-5 hours, or 90 minutes. The delivery costs vary depending on the option, and you are also charged based on weight. Using the app, you can schedule a pick-up time and track the package.


Does 1mg take delivery charges?

Free Delivery: All orders placed through the 1mg search platform are delivered to your door for free.


Can I cancel 1mg order?

You have the option to cancel your order until it is shipped. Orders that have been shipped cannot be cancelled.


Is there return policy in 1mg?

If the medicine you received does not match your order, or if the medicine has passed its expiry date, 1mg accepts returns. Please inspect your orders upon delivery and report any return requests before paying our delivery personnel. You may submit a Return request to our customer service department within 07 (seven) days of receiving the product. If the customer contacts 1mg after 7 days of delivery, 1mg reserves the right to cancel the Return request.


How do I change my delivery address on 1mg?

You can contact 1mg by sending an email to care@1mg.com with the change(s) for updating 1mg's address.


How do I contact 1mg?

You can contact us on: 0124-4166666 (Open 8 AM - 8 PM, Monday - Saturday. 8 AM - 5 PM Sunday)
You also can mail 1mg at care@1mg.com


What is 1mg?

1mg is India's leading integrated digital health platform which provides services like e-Pharmacy, e-diagnostics, and e-consultation.