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Company Introduction
Back Market
Back Market is a marketplace that fights against planned obsolescence.
Like-new devices. Second-hand prices.
On Back Market, every device has been checked and restoredby experts.
Nervous? No surprises, no problems.
Back Market has created a transparent grading system that takes into account both the cosmetic appearance and technical condition of every device. Every device is guaranteed to be 100% functional on our site—so ”technical condition” refers to the durability one can expect from a product given its refurbisher’s operations/processes and historical quality data). Everything is fully transparent so you can choose from three conditions based on your needs.
Every seller goes through a screening process before joining Back Market
To obtain the Back Label and sell on our platform, each new seller answers a rigorous questionnaire on their operations and quality procedures...and are asked to give proof that they're doing what they say.
On average, only 1 out of 3 sellers that want to join Back Market get approved.
We monitor each seller's performance. In real time.
To start with, we ask our hundreds of thousands of customers to give us detailed feedback.
Every product you see on our platform has been carefully selected by our algorithm
It goes through all the available inventory to find the best value offer in terms of quality and price for each SKU, based on each seller's quality score.
We have an excellent multi-tiered quality and customer care team waiting on the wings
They closely monitor customer complaints, and intervene to resolve disputes, when necessary.
And on top of all this
You also get the things we consider the obvious:
- 30-day money-back guarantee
- 12 months minimum warranty
- Free Shipping
- Several payment methods
Four questions people always ask:
“What's the difference between a used iPhone and a refurbished iPhone?“
In both cases, the two devices are pre-owned. The similarities end there. A refurbished iPhone has been tuned up and brought back to perfect working condition in a factory before being sold on Back Market (or somewhere else). So basically a refurbished phone has the double advantage of being a cheap smartphone while also having a professional refurbisher guarantee its excellent quality.
In addition, our own in-house experts do anonymous orders every week to personally verify the quality of our sellers' products.
If a seller's quality score goes down they are immediately placed into probation and our own customer service kicks in to take charge.
Does Back Market only sell refurbished tablets and smartphones?
No. This is a misconception that we are trying to address. Many people think that refurbished electronics are limited to phones and tablets when in fact everything, or almost everything is available refurbished (from consoles to printers, blenders, washing machines, hoverboards, the list goes on). Our role is to make it easier for folks to find and buy all these products.
How do I know that my refurbished tablet isn't going to conk out in 1 month?
You have our good faith, but we know that's not enough. We've made our customer reviews available for you to see for yourself that you're in good hands. And in case of some unlikely glitch, our warranties allow you to get a full refund, or to exchange your product for a minimum of 1-year.
Is Harry Potter's Nimbus 2000 refurbished?
Well now. That's just too important a question to answer in a few lines. And that's why we've written a whole article about it in our fantastic blog