DTDC is a courier company, it was established in 1990 and is headquartered in Bangalore. It has 7 regional offices, 20 strategically located regional offices, and more than 430 operating organizations in India. Through a cooperation strategy, DTDC began to transform from an express document service provider to a comprehensive parcel-driven enterprise.
The brand name has now been renamed DTDC Express Limited. And the strategy behind the brand rearrangement is to position DTDC as a complete express logistics company. It means that DTDC provides great value in the markets in which it operates globally.
Through its businesses and business partners, DTCC Express also provides services in 240 countries and regions around the world. A key part of the success of the DTDC network is the contribution of its employees. It consists of a family of 35,000 people dedicated to the spirit of service, including employees, franchisees, and their partners.
Best Service Providing Company
Due to our franchising business model, DTDC grew by nearly 24% last year. But as mentioned earlier, the future depends on the quality of services we provide. Therefore, the DTDC board of directors is happy to announce the beginning of the new decade. We will do everything possible to obtain the status of BSPC and be recognized as the "Best Service Organization".
The BSPC creed now drives all the efforts of the organization and guides the actions of all employees and franchisees. BSPC is now set as a goal, and every DTDCian has the motivation to achieve this goal. The following are some of the main activities carried out by DTDC to become a BSPC:
1. Use Six Sigma process to achieve perfection of lean service
2. Make more use of technology to provide information faster
3. Establish coordination and efficiency between departments and strengthen back-end services
4. Excellent customer service, processing queries with the faster response speed
5. Every step of the service level must achieve nearly perfect customer satisfaction
DTDC tracking service FAQ
1. How to use DTDC tracking service?
To use DTDC courier tracking is easy with Agogopost, it can help you to check the courier status.
Once a shipment is booked in our system, it will generate a unique numeric or reference number. This number is called the consignment number/AWB number (based on the selected service).
You can use this tracking number to have a shipment tracking on the Agogopost( it also provides India parcel tracking services). Or visit our website (www.dtdc.in) and look up your order in the "Booking" section to do the courier tracking.
2. How to reach out to my inquiries?
DTDC customers can make inquiries by phone or in our online form. The company provides customers with considerate customer care. You can visit our website in the "Contact Us" section to see the helpline numbers. This section operates from Monday to Saturday from 09:30 AM IST-06:00 PM IST.